Positions Vacant

Customer Service & Ticketing Manager

Our Client

Bluesfest is Australia’s most highly awarded festival, held annually for five days over Easter in Byron Bay.  Bluesfest Touring Pty Ltd is Australias most successful independent touring company and engages international and local artists to perform at Bluesfest and on tour at venues in Australia and New Zealand. Annually 80 – 110 artists may be engaged to appear at Bluesfest and 25-30 on tour.

About the Role

We are seeking a Customer Service and Ticketing Manager to join the team in Byron Bay.  You will be:

  • Overseeing all ticketing processes for the festival
  • The first point of contact for customer enquiries for tickets
  • Responsible for coordinating ticketing team members including a temporary workforce during the festival and ensuring the ticket office and shop front processes are professional and efficient to deliver excellent customer service.
  • Undertaking general office administration and assisting team members with project work as required

Principal Accountabilities:

  • Process phone and over-the-counter request for tickets.
  • Ticketing reporting
  • Design and ordering of wristbands, tickets and bus timetables for the festival
  • Always demonstrate and provide a high standard of customer service, promoting a positive and smooth experience for customers when purchasing event tickets and maximise strong ticket sales
  • Partner with Finance team and Accounts Manager to balance end of month bank statements with ticket sales and bank chargebacks
  • Liaise with ticketing provider and internal stakeholders regarding on sale, price increases, customer service, and allocations
  • Liaise with external contractors such as glamping, tipi, tent motel and ticketing provider regarding needs for the event.
  • Keep up to date and comply with event ticketing policies and pricing, escalating issues where appropriate.
  • Oversee temporary ticketing team, ticketing provider and camping suppliers during the festival.
  • Oversee large ticket runs with high attention to detail and accuracy.
  • Comply with the festivals refund policy for ticket refunds and issuing of complimentary tickets.
  • Organisation and management of staff for box offices and gates.
  • Respond and resolve to ticketing enquiries in an efficient and customer focused manner via phone, email and social media.
  • Updating and maintaining the festivals website and Zendesk including artist pages, pricing, general changes, FAQ’s and Terms and conditions.
  • Maintain a high degree of confidentiality and discretion in all aspects of the role.

The successful candidate will need to:

  • Have a minimum of 3 years’ experience in customer service
  • Have experience managing multiple projects simultaneously
  • Have excellent computer skills, including a high degree of proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
  • Have a love for music and the live entertainment industry

Nice to have:

  • Experience in the music / entertainment industries
  • Working rights in Australia

 

Resume and cover letter can be sent to apply@humanresourcing.com.au

Apply Now
Strata Community Manager / Business Development Manager - Sunshine Coast

Strata Community Manager / Business Development Manager

Are you looking for a change and to further your career within body corporate / strata management?

Reporting to the Sunshine Coast General Manager, SSKB Strata Managers has an exciting full-time position available within its busy team. 

We are currently searching for someone who has experience within the body corporate / strata industry, real estate or facilities management and you are someone who has passion, drive, enthusiasm and is customer focused. 

This position also has a business development focus where you will be willing to network and develop relationships within the region to create new business opportunities. 

You will manage a portfolio of schemes with an assistant and will be responsible for:

  • Meeting attendance and minute taking
  • Working closely with your committees
  • Answering queries and providing advice
  • Prepare budgets, review financials and arrears
  • Correspondence and dispute resolution
  • Create relationships with key strategic industry partners
  • Follow up on new business leads and opportunities
  • With your relevant experience, you will know what it takes to be successful in this industry, and your application will highlight this.  

SSKB is committed to the ongoing training and development of all staff and provides opportunities for career progression through sound leadership and mentoring.  On top of an already competitive salary, you will also have the opportunity to earn commission.  We celebrate success through our rewards & recognition program, gala dinners, Christmas function, monthly staff morning tea and much more.

Resume and cover letter can be sent to apply@humanresourcing.com.au

Apply Now
Entertainment Centre - Team Leader

Our client, a fast-paced, exciting family run business, with 3 locations across SEQ, is looking for a dynamic and experienced Centre Manager to join their team with an immediate start.

The Position

This full-time position encompasses day-to-day centre management responsibilities for one recreation facility based in Nerang. This a fast-paced role and the successful candidate will enjoy multitasking and managing people. This role is instrumental to the driving the success of the business.

The role includes but is not limited to the following:

  • Customer facing counter management
  • Providing excellent customer service
  • Resolve customer issues / complaints
  • Meeting sales KPIS
  • Upsell customers where appropriate
  • Respond to online and telephone queries
  • Process Bookings, via online booking system
  • Observe and supervise of centre staff
  • Ensure productivity staff during quiet periods
  • Ensure OH&S procedures are being followed
  • Ensuring a clean and presentable environment at all time
  • Troubleshooting, identifying and rectifying issues
  • Conflict resolution with employees
  • Managing event bookings

About You

Our client values loyalty, honesty and someone with a great attitude and work ethic.  You will be team orientated, have excellent customer service and communication skills. 

You will also have:

  • Minimum 5 years’ experience in a similar position
  • Experience in the recreation industry
  • Team management
  • Dispute and complaints resolution experience
  • Sales/retail experience
  • Facilities management
  • Event management
  • Excellent communication skills
  • Attention to detail and ability to multi-task is an asset

To be successful in the position you must be flexible and have the capacity to commit up to 48 hours a week during busy periods.

Application

If you have centre/facilities managing experience and want to become part of a dynamic business, where a varied workload is guaranteed, apply by submitting your resume and cover letter through seek or to apply@humanresourcing.com.au

Resume and cover letter can be sent to apply@humanresourcing.com.au

Apply Now
Human Resources Advisor - Recruitment Specialist

Since 2011 Integrated Human Resourcing has provided an outsourced HR partnership to businesses through support, advice and practical solutions ensuring a successful and engaging employment relationship. Our clients are able to access a diverse range of resources normally found in large companies who have committed HR team. We provide specialist HR support to our client’s throughout Australia.

Our firm is experiencing continued growth and an opportunity for a permanent part-time human resources / recruitment specialist has arisen. Your passion and enthusiasm for the industry should easily be seen within the company, to your colleagues and to our clients.

This position will primarily specialise in Recruitment and Selection; however you will also conduct other generalist HR functions (i.e. performance management, creating Employee Manuals, implementing policies & procedures, salary reviews, change management, workforce planning, redundancy and termination advice etc) in line with the needs of client commitments.

You must be willing to network and conduct business development activities to continue to grow the position to permanent full time (with the support of the IHR team).

You will be:

  • degree qualified and
  • HR experienced – minimum 3 years
  • loyal, dedicated and love the profession
  • flexible to meet the needs of the client and the business
  • able to work with the mindset of what’s best for the client’s business.

A competitive hourly rate and commission / profit share scheme is available.

At Integrated HR, we display honesty, integrity, ethics and always act in the best interests of IHR and the client. We work as a team to deliver exceptional advice and services to our clients. Continual professional development / training is provided, we celebrate success as a team and offer flexible hours (so long as the client expectations are met).

If this sounds like you, please send through your expression of interest and hourly rate expectation. This position is not suitable for contractors.

Resume and cover letter can be sent to apply@humanresourcing.com.au

Apply Now

Customer Service Consultant - Bundall

The Position

Our Client, SSKB Strata Managers, is looking for a customer service / administration team player to join their Client Solutions Team based in Bundall.

This opportunity isn’t a normal customer service role, as you will be dealing with owners over the telephone in bodies corporate that are managed by SSKB.  You will also deal with a number of general enquiries related to bodies corporate under management. 

Many enquiries you will be taking are generated internally within SSKB and you will be required to act on these enquiries.  

You will need to be prepared to gain an understanding of the Body Corporate & Community Management Act for Qld and Owners Corporation laws for NSW and Victoria.  We use an industry specific programe designed to work in conjunction with these Acts and you will need to be prepared to adapt to this unique, fast paced working environment. 

About You

To be successful you will be able to show that you possess the following attributes:-

  • Excellent telephone manner and communication skills
  • Ability to develop strong interpersonal relationships with the team, other departments and offices
  • A bit of a perfectionist and an eye for detail
  • Have an enquiring mind to identify and solve procedural and system issues
  • Assist with management of various centralised functions which are the responsibility of the team
  • Advanced  computer skills in software systems and management and generally technically savvy
  • Excellent keyboard skills and knowledge of Microsoft Outlook, Excel and Word 

Above all be a dedicated team player who considers customer service a high priority, both internally and externally.  Knowledge of BCMax is an advantage but not essential.

SSKB offers career progression and extensive industry specific training and ongoing education to all their staff.

About SSKB

SSKB is Australia’s leading strata management organisation.  Servicing clients throughout Queensland, New South Wales and Victoria, we aim to be the preferred provider of strata management solutions for Australia’s rapidly growing strata communities.  We offer clients and communities a comprehensive breadth of quality services that ensures all areas of strata living are professionally and expertly managed on behalf of owners and committees, all of the time.  Our services, drawn from our extensive knowledge and strategic perspective of strata management, give all clients proven solutions.  We believe success is not just in meeting, but exceeding our client’s expectations.

Resume and cover letter can be sent to apply@humanresourcing.com.au

Apply Now
Assistant Store Manager - Jewellery - Kotara, Newcastle

Our Client

Simon Curwood Jewellers are growing rapidly and we are looking for an Assistant Store Manager who has a passion for jewellery and people based at their new Kotara store, Newcastle region.

SCJ sells jewellery from around the world specialising in exquisite diamonds, unique coloured stones, hand made wedding bands, exclusive watches, platinum, gold and European styled silver.  We design our own jewellery and are famous for our beautiful custom makes.

You must have a passion for jewellery, be a confident and outgoing person with a professional appearance, and have the ability to build rapport with new and existing clients.

Skills / Experience

  • Must have a minimum of 2 years of sales management / retail experience
  • Must have strong leadership experience
  • Strong sales skills with a proven record of meeting and exceeding sales targets
  • Ability and desire to provide exceptional customer service
  • Be driven to succeed and learn new skills on a daily basis
  • Demonstrate ability to work in a team
  • Sound computer skills

Rewards / Benefits

  • Become an integral part of a fast growing jewellery business with potential career progression
  • Full training and ongoing support throughout your career
  • An industry leading commission, bonus and wage for the right applicant.

 

Resume and cover letter can be sent to apply@humanresourcing.com.au

Apply Now
Venue Manager - Retro's Nightclub - Gold Coast

We currently have an exciting opportunity for an enthusiastic Venue Manager to lead our thriving and unique nightclub on the iconic glitter strip in Surfers Paradise.

We are seeking someone with extensive experience in operating venues in a face-paced late-night environment with strong leadership and customer service skills.

To be successful, you will:

  • Lead by example and actively encourage the best practices across the business;
  • Create a positive venue experience ensuring high standards of venue presentation and that venue is fully operational and compliant;
  • Have a solid understanding of hospitality procedures and quality standards;
  • Have good computer skills for POS, rostering database, and Microsoft office;
  • Have a demonstrated drive for revenue growth with an understanding of budgets, wage and COG targets.

Prior experience in the industry as a Venue Manager or Assistant Venue Manager is essential.

About the role

It is a pivotal role which will encompass both operational and administrative duties including:

  • Understanding of all financials, especially labour and beverage costs;
  • Demonstrated ability to drive customers and sales;
  • Maintaining high standards of service, culture and safety;
  • Front of house recruitment, induction and ongoing training;
  • Experience in a similar managerial role and management of a busy venue;
  • Ability to maintain relationships with key suppliers, wholesalers and distributors while also implementing cost control measures;
  • Ability to ensure compliance with all aspects of the liquor licence, food safety requirements and general workplace health & safety.

What’s On Offer

  • Generous salary package and commission structure will be provided for the right candidate.
  • Enjoy food and beverage discounts as well as other perks at all venues across the Hallmark Group.

The position presents a great opportunity to contribute to a growing business under the banner of the highly successful and established ‘Hallmark Group’.

Hallmark Group portfolio includes Retro’s Cocktail Lounge Gold Coast & Fortitude Valley, Shooters nightclub, Finn McCool’s Irish Bar Gold Coast & Fortitude Valley and Jamie’s Italian Restaurants – Sydney, Adelaide, Brisbane and Perth.

 

If you feel you have the skills and experience for this position, apply now!

Please include CV and cover letter with your application.

Apply Now

Pizza Chef - Pacific Fair, Gold Coast

Are you a talented pizza chef looking for your next career move?

Our client, Australia’s first Jamie Oliver’s Pizzeria has opened on the Gold Coast at Pacific Fair and we are looking for an experienced Pizza Chef to join our team.

About the Role

Jamie’s Pizzerias are all about fresh ingredients and bold flavours, served up in a buzzing, authentic and family-friendly environment.

You will be responsible for:

  • Making fresh, hand stretched pizza dough daily
  • High volume pizza production while maintaining quality standards
  • Providing an exceptional level of customer service and contributing to a fun and vibrant environment
  • Total compliance for WHS, food safety, company & legislated policies

About You

  • Relevant experience in similar high standard venues – our kitchen is very busy so high volume experience is a must!
  • Ability to show exceptional modern and traditional pizza making skills and techniques
  • Ability to train and develop a quality pizza team
  • Strong organization and communication skills
  • Excellent service standards with strong guest focus and attention to detail
  • Hands on, collaborative and talented professional with excellent people and communication skills

You’ll be making award-winning pizza and working alongside some of the best in the biz.

If you have what it takes, submit your cover letter and resume to hr@jamieoliverspizzeria.com.au or by clicking the apply button.

Dough-n’t delay, join us now!

Resume and cover letter can be sent to apply@humanresourcing.com.au

Apply Now
Sous Chef - Perth

About the Role:

We currently have an amazing opportunity for an experienced Sous Chef to join our client’s team at Jamie’s Italian Perth.

As a vital senior member of our team you will have previous experience managing your own section, have experience training junior staff members and above all love what you do and be passionate about your career. Our kitchens get busy, so having previous high volume experience is preferable! 

Responsibilities:

  • Uphold world class standards of food quality every time, paying thorough attention to detail to ensure that all dishes are delivered according to specifications and concept.
  • Work together with our team to identify opportunities for cost saving, consistent menu execution and development of the kitchen team. 
  • Total compliance for WHS, food safety, company & legislated policies.
  • Enthusiasm & commitment to cultivate a positive team spirit, loyalty & passion for Jamie’s Italian in others. 
  • Organised with great time management skills & a desire to work together & support both back of house and front of house teams.

About You:

  • Experience within an Italian restaurant preferred but not essential.
  • Previous experience working in your current position in a busy, high volume kitchen.
  • You are a strong positive communicator
  • You have the capability to train, support and develop your team.
  • Excellent food knowledge, eye for detail & benchmark standards.
  • You have a respect for high quality ingredients and a keen interest in seasonality with flair to create new food ideas & specials.
  • Exceeding guest expectations comes naturally to you.

Our Team:

We get stuck in, work hard, are passionate & like to be creative. We love to try something new & have some fun. Jamie’s Italian is yours – your opportunity to learn, grow & develop, so embrace it with us!  

About Us:

Taking inspiration from the idea of the “Italian table”, Jamie’s Italian embraces the unique traditions and values of Italy that Jamie is so passionate about. We serve rustic Italian dishes, created using tried and tested recipes and superbly sourced produce, that personify “good food for everyone, no matter what”. As well as serving exceptional food, we aim to create a ‘neighbourhood’ venue where people can relax, share and enjoy each other’s company. Our aim is that service represents the culture: learn, enjoy and share.

To Apply:

If you are a capable chef who enjoys high volume, genuinely cares about mentoring & guiding a successful team of chefs and is capable of delivering an excellent result for our restaurant, we would love to hear from you. To apply for this role, click on “APPLY FOR THIS JOB”.

 
Get stuck in, work hard, be passionate & creative, try something new & have some fun!” Jamie’s Italian is yours & your opportunity to learn, grow & develop. Embrace it with us!

We are always looking for great talent across our Australian restaurants, so if you would like to join an innovative and dynamic business where opportunities await you, please APPLY NOW.

Resume and cover letter can be sent to apply@humanresourcing.com.au

Apply Now
Sous Chef - Surfers Paradise

Don’t miss this exciting chance to join our client – Hallmark Group, a growing Australian company with endless career opportunities.

We currently have an amazing opportunity for a Chef to join our Finn McCool’s in Surfer’s Paradise! We are particularly interested in talking to Sous Chefs and Qualified Chefs.

The Role

We are currently seeking passionate, enthusiastic, self-driven, experienced and highly motivated professionals for the below positions;

  • Head Chef
  • Sous Chef
  • Qualified Chefs

You will be a true leader who can develop and work within a team to maximimse food profitability whilst ensuring food safety, quality service and total guest satisfaction.

These positions present a great opportunity to contribute to a growing business under the banner of the highly successful and established ‘Hallmark Group’.

Hallmark Group’s portfolio includes: Finn McCool’s Irish Bar – Brisbane & Gold Coast, Retro’s – Brisbane & Gold Coast, Asylum and Tane Nightclub and Jamie’s Italian Restaurants – Sydney, Adelaide, Perth, Brisbane.

About You

  • Have at least 3 years’ experience in your current position in a fast-paced environment
  • Trade qualified
  • Effective communication skills
  • Computer literate with strong administration skills
  • Flare, enthusiasm and passion to create quality dishes

If you have creative flair and a passion for creating and delivering quality food, send your current CV to mick.duthy@finnmccools.com.au click APPLY now! 

Resume and cover letter can be sent to apply@humanresourcing.com.au

Apply Now

Contact Us

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"Renee is an HR professional with a wealth of HR knowledge. Renee contracts to Donington (QLD) trading as Turning Point Partners in the delivery of career transition and outplacement services. She brings a real practical approach to helping people in a very genuine way as they transition- both in the adaptive and the technical spectrum's of transition. A valued member of our team who also represents our business on the Gold Coast, places real focus on client satisfaction. I have found her engaging, authentic and keen to continue to learn"

Pip Furlong, General Manager at Turning Point Partners

I engaged Renee Henville to perform several remuneration analysis projects. She presented us with accurate and easy-to-understand reports in a fuss-free, timely manner using her outstanding business administration skills

Fiona Petty, Human Resources Manager, Nucrush Group

Renee helped us out in what is a very sensitive time with positions being made redundant and restructuring. Her flexibility and willingness to help made what is a very difficult process that much better to undertake.

Simon Warner, CEO at SEQ Catchments

"Integrated Human Resourcing has provided our company with valuable HR support and information at our fingertips which has enabled our business to continue to grow knowing we are doing the right thing for our business and our staff.  Being a small company, it is sometimes hard to keep on top of the ever changing day to day running of a business, especially when it comes to Human Resources.

Renee goes that extra mile be being available to answer staff relation questions in line with our business needs at the drop of a hat.  Thankyou, Renee for your knowledge and expertise, we appreciate your contribution to us and our business.  We look forward to a long and rewarding future with Integrated Human Resourcing".

Charles How : Gold Coast Fireplace & BBQ Centre

We have worked with Renee and her staff over the past 18 months and I highly recommend their services to anyone in need of them. Highly skilled, highly professional, brilliant guidance and assistance in the HR field. They are very knowledgeable and approachable, work extremely well with both Board of Directors / CEO and staff, are able to balance the needs of staffing requirements with what's best for the business.

Peter White, Executive Director, Finance Brokers Association of Australia (FBAA)

Integrated Human Resourcing has played an integral role in developing FBAA HR policies and procedures, as well have provided ongoing support in relation to ‘all’ other HR matters. They have supported the FBAA business for over 5 years and we continue to consider them a major business asset. Further to this, Renee and her team are very easy to deal with, are reliable, and are very passionate about what they do for their clients.

John Purviss, FBAA

I have known Renee for about 5 years now. The professionalism of Integrated HR is second to none and I wouldn't hesitate to recommend them to my friends and colleagues.

Phil Rice, Print Monster

I have worked with Renee and Nina, and their service is prompt, their advise accurate, and the attitude totally professional. I would highly recommend Integrated HR to any business owner.

Sharon Gatty, Absolute Apparel

Nina and Renee are wealth of knowledge when it comes to all things HR. The only company on the coast I trust with my clients HR needs.

Soonah Walkom, Astute Bookkeeping

IHR are amazing, great results, very personable, friendly and prompt service.

Business Owner / Gold Coast / Allied Health Professional

I have worked with Renee and Nina, and their service is prompt, their advise accurate, and the attitude totally professional. I would highly recommend Integrated HR to any business owner. 

Business Owner / Gold Coast / Apparel and Uniform Industry

We have referred Nina and the team at Integrated to our clients and the feedback from those clients was outstanding. The clients had staff issues and the team at Integrated helped resolve the issues legally and effectively providing timely and accurate advice.

Business Owner / Gold Coast / IT Industry

Are you a business owner that needs Human Resource specialist advice? Call us today for solutions.

Business Driven. People Focused.

Providing expert Human Resources advice throughout the Gold Coast, Tweed Coast,
Brisbane and Sunshine Coast regions.

(07) 5613 1846 / 0416 245 339