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Director of Operations

We are currently seeking a passionate and experienced Director of Operations to establish operational best practices that support efficient operations, in preparation for further growth & scale..About YouThe ideal candidate for this role will be someone who is process driven and extremely tech savvy, with a high-level of computer literacy and interest in technology. You will have a proven ability to develop strong relationships with key stakeholders - you be highly personable and outgoing.This is a remote position that involves travel to all clinics both domestic and international.The RoleIn this role, your key responsibilities will include:P&L performance of the clinicsActively work with each clinic and centralised Client Care Team to diagnose and provide recommendations to improve business results and performanceCoordinate the implementation and execution of new initiatives and processes across the businessEnsure all staff are working in compliance with the company's policies and proceduresProactively maintain a strong understanding of new platforms, products and initiatives and provide advice in successful implementationEnsure the operations, maintenance and appearance of the clinics is always in exceptional conditionEnsure Medico-legal compliance working closely with the Group Head NurseActively identify skill set gaps across the business and coordinate the recruitment and onboarding processConduct regular clinic visits across the network, build & foster relationshipsDevelop business plans that maximise profitability while improving client experienceManage all supplier and service level agreements in line with budgets, ensuring contracts/agreements are both relevant and cost effective.  The ideal candidate for this role will have/be:Previous experience in managing P&L in an operational, sales/marketing or general management capacityExemplary written/verbal communication and presenting skills - you will have the ability to influence without authority and the prowess to deal with people from all walks of lifeStrong rapport-building skills and a proven ability to develop strong relationships with key stakeholders - you will be highly personable and outgoingAn aptitude for driving process and procedures and be extremely tech savvy, with a high-level of computer literacy and interest in technologyAbility to juggle tasks, meet deadlines and prioritise a high-volume workload - you will be someone who can work autonomously and think on your feet!A strategic thinker and keen problem solver who can take initiative and is happy to get their hands dirtyGreat at building strong interpersonal relationships with all stakeholdersAssertive in consulting to understand the business and objectives on the clinic level, and assist in diagnosing areas of opportunity or growthOrganised, methodical and able to effectively manage and prioritise multiple complex matters at onceAbility and passion to lead from the front and get ‘hands on’ in the role e.g step in as a Clinic Manager where neededEthical and responsible  Skills and Requirements+3 years’ experience in a similar roleAbility to work in a fast-paced environment and multi-taskAbility to manage and motivate teams with diverse backgrounds and interestsAbility to manage the HR process and tasks associated with recruitmentAbility to engage with all stakeholders to deliver an exceptional client experienceStrong communication skills that can lead, coach, develop and influence othersAn enthusiastic, energetic and positive personality with a genuine love for servicing people. About UsHair loss is one of the most common issues affecting confidence in men. 40% of men have noticeable hair loss by the age of 40, and the process often starts much earlier.Gro was founded to help more people access quality treatment for hair loss, no matter their goals or stage of hair loss. Whether you want to stop hair loss, gro back lost hair or maintain strong hair growth, we have the right solution for you.Hair loss is now a choice. Your choice.Apply NowIf you are interested in this role, please apply now by uploading your resume and cover letter!  130000 AUD Sydney 2000

Director of Operations

We are currently seeking a passionate and experienced Director of Operations to establish operational best practices that support efficient operations, in preparation for further growth & scale..

About You

The ideal candidate for this role will be someone who is process driven and extremely tech savvy, with a high-level of computer literacy and interest in technology. You will have a proven ability to develop strong relationships with key stakeholders - you be highly personable and outgoing.

This is a remote position that involves travel to all clinics both domestic and international.

The Role

In this role, your key responsibilities will include:

  • P&L performance of the clinics
  • Actively work with each clinic and centralised Client Care Team to diagnose and provide recommendations to improve business results and performance
  • Coordinate the implementation and execution of new initiatives and processes across the business
  • Ensure all staff are working in compliance with the company's policies and procedures
  • Proactively maintain a strong understanding of new platforms, products and initiatives and provide advice in successful implementation
  • Ensure the operations, maintenance and appearance of the clinics is always in exceptional condition
  • Ensure Medico-legal compliance working closely with the Group Head Nurse
  • Actively identify skill set gaps across the business and coordinate the recruitment and onboarding process
  • Conduct regular clinic visits across the network, build & foster relationships
  • Develop business plans that maximise profitability while improving client experience
  • Manage all supplier and service level agreements in line with budgets, ensuring contracts/agreements are both relevant and cost effective.

 

 

The ideal candidate for this role will have/be:

  • Previous experience in managing P&L in an operational, sales/marketing or general management capacity
  • Exemplary written/verbal communication and presenting skills - you will have the ability to influence without authority and the prowess to deal with people from all walks of life
  • Strong rapport-building skills and a proven ability to develop strong relationships with key stakeholders - you will be highly personable and outgoing
  • An aptitude for driving process and procedures and be extremely tech savvy, with a high-level of computer literacy and interest in technology
  • Ability to juggle tasks, meet deadlines and prioritise a high-volume workload - you will be someone who can work autonomously and think on your feet!
  • A strategic thinker and keen problem solver who can take initiative and is happy to get their hands dirty
  • Great at building strong interpersonal relationships with all stakeholders
  • Assertive in consulting to understand the business and objectives on the clinic level, and assist in diagnosing areas of opportunity or growth
  • Organised, methodical and able to effectively manage and prioritise multiple complex matters at once
  • Ability and passion to lead from the front and get ‘hands on’ in the role e.g step in as a Clinic Manager where needed
  • Ethical and responsible

 

 

Skills and Requirements

  • +3 years’ experience in a similar role
  • Ability to work in a fast-paced environment and multi-task
  • Ability to manage and motivate teams with diverse backgrounds and interests
  • Ability to manage the HR process and tasks associated with recruitment
  • Ability to engage with all stakeholders to deliver an exceptional client experience
  • Strong communication skills that can lead, coach, develop and influence others
  • An enthusiastic, energetic and positive personality with a genuine love for servicing people.

 

About Us

Hair loss is one of the most common issues affecting confidence in men. 40% of men have noticeable hair loss by the age of 40, and the process often starts much earlier.

Gro was founded to help more people access quality treatment for hair loss, no matter their goals or stage of hair loss. Whether you want to stop hair loss, gro back lost hair or maintain strong hair growth, we have the right solution for you.

Hair loss is now a choice. Your choice.

Apply Now

If you are interested in this role, please apply now by uploading your resume and cover letter!